Aware of the concern about how your personal data is handled, at The Maker we recognize the importance of protecting your privacy.
If you have any questions, would like clarification, or would like to exercise any of your privacy rights, you can contact us here.
Basic principles and our commitment to privacy
At The Maker we are committed to protecting your right to privacy. We aim to protect any personal data in our possession, manage Users’ personal data responsibly, and be transparent in our practices. In this way, we commit to respect the following basic principles:
– There is no obligation for you to share any personal data with The Maker, even if required by us. However, if you choose not to do so, we may not be able to offer you some products and services;
– Our goal is to collect, process and use as little personal data as possible;
– When we collect personal data from you, we make our best efforts to keep it as accurate and up to date as possible;
– If the personal data we collect is no longer necessary for the purposes for which it was collected and processed and we are not required by law to retain it, we will endeavor to permanently delete or anonymize it;
What personal data do we collect?
We collect your Personal Data to be able to offer you the best online experience and provide you with the highest quality customer service.
We may collect personal data about you indirectly when:
a) sharing content on social media pages, websites or applications related to our products or in response to our promotional material on social media; or
b) we read or collect personal data about you by reading information collected by other websites (for example, we may place an advertisement on a third party site, and when you click on that advertisement, we may receive information about you and other visitors to the site in order to measure the reach and success of that advertisement).
Why do we collect and use your personal data?
We collect your personal data so that we can offer you the best online experience and provide you with the highest quality service. In particular, we may collect, retain, use and share your personal data for the following purposes:
A) To process and respond to your inquiries or to contact you to respond to your requests;
B) To develop and improve our products, services, communication methods, and the functionality of our websites;
C) To communicate information to you and to manage your registration and/or subscription to our newsletter or other communications;
D) To manage our business needs in relation to your participation in our contests, sweepstakes or promotional activities or requests;
E) To authenticate the identity of people who contact us by telephone, electronic means, or otherwise;
F) For internal training and quality assurance purposes;
G) To understand and evaluate the changing interests, wants and needs of customers in order to improve our website, our current products and services and/or the development of new products and services;
H) To provide customized products and communications, as well as product recommendations to customers.
We may also need your personal data to comply with legal obligations or in the context of a contractual relationship we may have with you.
When we collect and use your personal data for the above mentioned purposes or for other purposes, we will inform you in advance or at the time of collection.
Where appropriate, we will seek your consent for the processing of your personal data. Whenever
has given your consent to processing activities, you have the right to withdraw it at any time.
When we process your personal data, you should know that you have a number of rights that you can exercise, where applicable. We have prepared a summary of the aforementioned rights and their implications for the User.
Right of access to and rectification of personal data
You have the right to access, correct or update your personal data at any time. The Maker is aware of the importance of this right and if you wish to exercise it, please contact us through our contact page.
Right to portability of your data
You may have the right to portability of your personal data. This means that data can be transferred, copied or transmitted electronically. Nevertheless, this right only applies when:
(a) the processing is based on consent given; or
(b) the processing occurs for the performance of a contract; and
c) The treatment occurs by automated means.
If you wish to exercise your right to portability, please contact us via our contact page.
Right to have your personal data removed (“right to be forgotten”)
You may have the right to request that your data be deleted in cases where:
(a) the personal data are no longer necessary in relation to the purposes for which they were collected or processed; or
b) The User withdraws the consent previously given for the processing of his/her personal data, and there is no legal basis for the processing of such data; or
c) You object to the processing of your personal data for direct marketing purposes; or,
d) You object to the processing of your personal data for The Maker’s legitimate interests (such as for the general improvement of your experience on our websites); or
(e) personal data is not being processed in accordance with applicable legal provisions; or,
f) The personal data must be deleted in order to comply with a legal provision.
If you wish to delete the personal data we hold about you, please let us know and we will take all reasonable steps to respond to your request in accordance with legal requirements.
If the personal data The Maker has collected is not necessary for any purpose or there is no legal provision requiring its retention, we will do our best to permanently delete or anonymize it.
Right to limitation of treatment
You may have the right to limit the processing of your personal data if:
1) Consider that the personal data collected is not accurate; or
2) The personal data is not being processed in accordance with the applicable legal provisions, but instead of deleting the data you prefer to choose to limit its use; or
3) it is no longer necessary to retain the personal data in view of the purpose for which they were collected, but you request the data in order to commence, exercise or defend yourself in legal proceedings; or
4) You have opposed the processing of your personal data and are awaiting the analysis of whether your legitimate reasons prevail over the interests that legitimated the processing of your data.
If you wish to limit the processing of your personal data, please let us know and, if eligible, we will take all reasonable steps to respond to your request in accordance with legal requirements.
Right of Opposition
You may have the right to object to the processing of your personal data at any time. To do so, please contact us via our contact page.
Right to lodge a complaint with the competent authority
The User may, at any time, lodge a complaint with the National Data Protection Authority about the way The Maker handles their personal data.
How we protect your personal data
At The Maker we are aware that the security of your personal data is important. We use our best efforts to protect your personal data from any unauthorized use or access, interference, loss, modification or disclosure. We have implemented a number of security measures to help you protect your personal data. These measures include, for example, implementing access controls, using firewalls and secure servers, and encrypting information.
Sharing of your personal data
When we share your personal data with Group companies or other entities, we ensure that we do so only with entities that safeguard and protect your personal data and comply with applicable privacy standards in a similar or equal manner as The Maker.
We may need to communicate your personal data to suppliers providing a service on our behalf, so they will never process your data for their own purposes. Examples of these suppliers are all those who help us with the maintenance of The Maker technical platforms, with the sending of the newsletter, with the analysis of statistical data, among other services.
International Data Sharing
Personal data may be processed outside the European Economic Area (EEA). Where data is processed outside the EEA, The Maker will ensure that this cross-border data processing is protected by appropriate safeguards, in accordance with the guidelines and recommendations of the competent authorities.
Automated individual decisions and profiling
For some services and products, we may process the User’s personal data by automated means. Essentially, this means that certain decisions are made automatically without any human intervention.
Your personal data may also be processed to define profiles in order to anticipate your behavior on our website or in relation to products that may be of interest to you (e.g., according to your preferences, sending you communications with information on products that may be of interest to you).
If we intend to use such data processing methods we will, of course, inform you and give you the opportunity to object in advance. Please contact us via our contact page for more information about this treatment.
Cookies and other technologies
a) Information about the device’s browser and operating system;
b) The IP address of the device you are using;
c) Our web pages that you view;
d) Links you click on while interacting with our services.
How to contact us